The leading cause of corporate calamity is leaders who don't listen.
The RMS Titanic struck an iceberg and sank in 1912, yet despite more than a century of studies and analysis, few historians reference the root cause of this tragedy – a phenomenon known as "corporate silence.''
Corporate silence occurs when employees willfully withhold important work-related information. Post-sinking investigations revealed that White Star Line engineers tried to discuss the limited safety capacity with senior-level management. However, their efforts were futile and fell on deaf ears, causing them eventually to give up trying to discuss the matter. In fact, one engineer described a meeting where the first-class cabin carpet color was discussed for hours and the lifeboat capacity was given just 15 minutes.
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